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I am on Raffles pre-reserve list. & just like others I only saw all the bad reviews after joining it. Has anyone been successful on getting their deposit back.
 

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Raffles

I have the two most beautiful cockapoos from Raffles , 18 months and 9 months old, they have been perfect from day one. Well behaved, easy to train, laid back and very sociable.

I can’t fault Raffles and if I needed any advice they were always happy to help. I know of other families that have bought puppies from Raffles and they have also been very pleased with their fur ball.

I can’t fault our girls😄
 

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The number one rule ive picked up of checking for ethical dog breeding and making sure mum dogs aren't suffering is seeing pups with the mums and making sure they aren't breeding more than 3-4 times over their first 4/5 years (and not after that). I saw no evidence that persuaded me Raffles keeps to these guidelines ...quite the opposite. It looked like a massive money making machine. We should be able to see a healthy happy bitch with puppies (not through a camera and not carried in!) and be assured she isn't being overbred. Also that puppies aren't being bought from elsewhere...no way of knowing that. In that case they mums could also be badly treated and there's no way of knowing. The whole thing looked good on surface but was very worrying so I stepped away from it.
I have just visited a hobby breeder this weekend...couldn't be more opposite. We Met parent dogs and the grandma dog and where the fur babies will be born. Once born we will.visit and see pups with their mum and dad dogs in situ.
My heart breaks for the bitches being overbred and abused ...many end up in rescue centres having been abandoned. Seems that we need to call for.much better rules for dog breeding.
 

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Raffles

I have the two most beautiful cockapoos from Raffles , 18 months and 9 months old, they have been perfect from day one. Well behaved, easy to train, laid back and very sociable.

I can’t fault Raffles and if I needed any advice they were always happy to help. I know of other families that have bought puppies from Raffles and they have also been very pleased with their fur ball.

I can’t fault our girls😄
Can I ask if you were able to meet the mum and dad when you visited/collected pups?
Thx
 

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I am on Raffles pre-reserve list. & just like others I only saw all the bad reviews after joining it. Has anyone been successful on getting their deposit back.
we have done the same and was wondering what you decided to do and whether you got your deposit back?
 

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Thank you so much for your responses. I am so glad that I have looked into this further, just wish I had done it before and had not been taken in by their website. I am definitely not going ahead with getting a pup from them.
I contacted my credit card company and they said I would not be able to get my deposit back as it is stated on Raffles website that it is non refundable, and therefore they would have it stated in their terms and conditions. I think I will contact them again to double check this. Thank you again everyone.
 

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I have just come across this page after paying my deposit, thank heavens, Miss Lolly did you manage to get your deposit back, I thought I had done my research but obviously not :(
 

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I have just come across this page after paying my deposit, thank heavens, Miss Lolly did you manage to get your deposit back, I thought I had done my research but obviously not :(
Hi Monalisamiler

Yes, they actually gave it back to me with no questions asked. I sent an email and said my circumstances had changed.

I would say that if I lived closer I would have arranged to of gone to visit them and speak to them face to face, and see for myself what their set up is like.

I believe they have information now on their website which refers to all the bad reviews they had in the past. From the research I did, and from what other people have said on this post - you should always see the mum interacting with her puppies. It seems they don't do this at Raffles and therefore when they bring you the mother (and father) to see you have no way of knowing it is the actual mother, but again I may have felt different if I went to the facility for myself. It is a difficult decision to make as you get so excited at the thought of making that first step of getting a puppy and then feel so bad that you may have made a big mistake.

There are a lot of people that have had dogs from there, and have had no trouble at all. Read as much as you can about Raffles, contact people direct that have had dogs from them if you see any on any facebook pages, forums and maybe try and contact other breeders to ask their opinion before you make up your mind. If you can and they are not too far away go and visit them - I think that would help you make your own mind up, and if you don't like the feel of the place/people you can say you are no longer interested.
Good luck.
 

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we have done the same and was wondering what you decided to do and whether you got your deposit back?
They offered me my deposit back if I visited & still wasn't happy/had concerns. Which I thought was very fair of them. They gave me all the info I asked for. They also gave me permission to contact other people that have brought form them. My own choice, not people they recommend. Again very fair. I'm well aware they are a large kennel breeder, that was never my concern. Sick puppies like anyone is my concern. I will visit & I have spoken to quite a lot of people on Instagram & fb who have had puppies from them. & reassuringly there are a lot more people that have had good experience with them & have very healthy puppies. When buying from any breader you've got to have an open mind, listen to all sides of the story. If I could I would go with a home breader...not from pets at home ext...one recommended.
we have done the same and was wondering what you decided to do and whether you got your deposit back?
 

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Thanks Rockie glad all sorted they did seem fair and it is difficult on reading reviews and judging and the puppies were very cute hopefully things are sorted there now.
 

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I really hope the word spreads more and more about what is going on there and they get their licence taken away. They started their non refundable deposit from November last year, so obviously they were getting affected by people pulling out after paying them the pre-reservation fee and having to pay them back, but now it looks like they can get away with it. I've had a quick read on the WHICH website about getting money back from a 'non-refundable deposit' and I don't think I will be able to.
I have been a pre reserve with them and I received a refund this evening
 

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I looked into getting a raffles dog and contacted them in 2019 with a view to get a pup a year later. I wanted to get one for my sons when he started school. I monitored when they opened their reserve lists and paid my deposit in march to get the pup in Autumn 2020. Then covid happened and everyone wanted a puppy. Raffles took their price list down, I contacted them and they assured me I would pay the price we had agreed. Then they changed their mind and said the only way I could have the pup was if I paid an additional £600 on top of the £1400. Their website says you can trust us to do the right thing and I explained how excited my son was and it’s not right to let him down. They didn’t care - they gave me my deposit back but they would prefer to make an additional £600 and sell to someone who will probably give the dog up when they’re back full time working. Money is the driving force with this company. They appear to operate like puppy farm but set in nice surroundings. The dogs are not any concern to them, making money is the sole reason they are churning out as many dogs as they are. I was disgusted that they would use the pandemic as the reason to hike up the prices. They broke my little boys heart over a dog he’s been promised for 18 months for the sake of an extra £600. These are not family breeders, they don’t care about family, they just care about making money. You can’t leave a negative review on either their Facebook page or website. Look on the lovepuppy site and raffles are top of the list for puppy farm breeders.
 

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I looked into getting a raffles dog and contacted them in 2019 with a view to get a pup a year later. I wanted to get one for my sons birthday and when he started school. I monitored when they opened their reserve lists and paid my deposit in march to get the pup in September 2020. Then covid happened and everyone wanted a puppy. Raffles took their price list down, I contacted them and they assured me I would pay the price we had agreed. Then they changed their mind and said the only way I could have the pup was if I paid an additional £600 on top of the £1400. Their website says you can trust us to do the right thing and I explained how excited my son was and it’s not right to let him down. They didn’t care - they gave me my deposit back but they would prefer to make an additional £600 and sell to someone who will probably give the dog up when they’re back full time working. Money is the driving force with this company. They are a glorified puppy farm set in nice surroundings. The dogs are not any concern to them, making money is the sole reason they are churning out as many dogs as they are. I was disgusted that they would use the pandemic as the reason to hike up the prices. They broke my little boys heart over a dog he’s been promised for 18 months for the sake of an extra £600. These are not family breeders, they don’t care about family, they just care about making money.
 

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Woww wow wow.. NOT JUST US THEN?!!! SAME here paid deposit pre reserve in March for July and now just found out we have to pay an additional £600.. I obviously had a few back and forth emails.. They weren't very accommodating.. Returned my deposit even tho I hadn't asked for it!!!! I responded with I assume we've been binned off now I'm questioning this increase affecting old customers..
Fuming to the extreme and also a very upset 10 year old..
How can they get away with this???
Awful isn’t it - their website is just so misleading! No chance of getting a pup now with how the market is. I can understand them increasing prices but not to customers they’ve already gone into an agreement with. What can we do though? Financially there’s no loss, it’s just the upset to the children and yourself which I think is actually much worse!
 

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Awful isn’t it - their website is just so misleading! No chance of getting a pup now with how the market is. I can understand them increasing prices but not to customers they’ve already gone into an agreement with. What can we do though? Financially there’s no loss, it’s just the upset to the children and yourself which I think is actually much worse!
 

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It's actually hideous.. I explained to them their increase stated any purchase after May is under the new increase, all prior are under the old price range.. And explained I was a paying customer in March with an email of terms and conditions as of November 2019 under the pay increase as of the 1st January.. Now 10 weeks prior to having our pup we are told that's plus another £600!!
They weren't interested in my argument and how their website reads.. They stated they increase every year.. I highlighted their increase in January.. And I was a paying customer under the knowledge of what I was paying for my pup..
Iike you say probably nothing can be done as they've not withheld money.. But they state a pup is for life not just for lockdown.. Well look at the sudden demand and they're binning off genuine customers to take advantage of the current situation..
It appears all breeders are and it's utterly disgusting!! The prices have rocketed!!!
They also informed me they are increasing again by the end of the year to fall in line with other breeders and the current market..
All about the profit not the welfare.. Oh and u can't put negative feedback on their site either as apparently they remove it 🤣
I'm so sorry too about your disappointed child.. I also have one and it's not good enough.. But what can you do..
[/QUOT
I contacted the puppy love website and they said we’ve had a lucky escape. Sure their website and Facebook page paint an amazing picture. I was actually recommended through a friend of a friend which made me not investigate more. They say all the right things on their website. They don’t allow anyone to leave reviews on either their Facebook page or website unless they have control of it. So not a true reflection. When lockdown happened and they suddenly have these dogs that were meant to be flown all around the world, it made me suspicious. Just how many puppies are coming out of this place? However, I brushed it to one side but I’m actually beyond grateful now that this has happened! An absolute blessing in disguise! I would hate to be part of lining these people’s pockets under a false pretense of them actually caring about their pups. I’d had a wobble anyway as although I’ve wanted a cockapoo for ages, my friend has a bedlington terrier and I’ve fallen in love with the breed. None shedding coats, good size dog and amazing nature. Think we’re going to look at getting one of those once the market crashes. I think raffles need to think that once everyone has got their pups and the demand goes down. They will take a hit - it is a short term gain with consequences for their ‘brand’
 

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I contacted the puppy love website and they said we’ve had a lucky escape. Sure their website and Facebook page paint an amazing picture. I was actually recommended through a friend of a friend which made me not investigate more. They say all the right things on their website. They don’t allow anyone to leave reviews on either their Facebook page or website unless they have control of it. So not a true reflection. When lockdown happened and they suddenly have these dogs that were meant to be flown all around the world, it made me suspicious. Just how many puppies are coming out of this place? However, I brushed it to one side but I’m actually beyond grateful now that this has happened! An absolute blessing in disguise! I would hate to be part of lining these people’s pockets under a false pretense of them actually caring about their pups. I’d had a wobble anyway as although I’ve wanted a cockapoo for ages, my friend has a bedlington terrier and I’ve fallen in love with the breed. None shedding coats, good size dog and amazing nature. Think we’re going to look at getting one of those once the market crashes. I think raffles need to think that once everyone has got their pups and the demand goes down. They will take a hit - it is a short term gain with consequences for their ‘brand’
 

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Nothing surprises me with the larger breeders - sorry to hear about disappointed children but I think you have dodged a bullet as when they are breeding these kind of numbers they can not be socialising and raising the pups as they should best be raised in a family environment.

Not sure if any of you have seen the news of the stolen pups recently and then photos of the barn the dogs lived in and pups were raised in - not a way to best raise family pets,
 

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Nothing surprises me with the larger breeders - sorry to hear about disappointed children but I think you have dodged a bullet as when they are breeding these kind of numbers they can not be socialising and raising the pups as they should best be raised in a family environment.

Not sure if any of you have seen the news of the stolen pups recently and then photos of the barn the dogs lived in and pups were raised in - not a way to best raise family pets,
I saw the news of the Lorton pups but not about the barns they were in.. So sad.. Glad I've decided to rescue a pup now...
 

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I saw the news of the Lorton pups but not about the barns they were in.. So sad.. Glad I've decided to rescue a pup now...
I would rather a rescue but need a low shedding/ lower allergy dog. Congrats on the new pup! much rather that than line this breeders pockets. Can you imagine how much money they’re making!
 
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