Just for further info - I rang them after a week and they didn't seem at all concerned that it hadn't arrived. Rang a couple of days later and again they weren't bothered ( I had spent £25 so wanted my stuff), they said they didn't even get proof of posting!
After two weeks I rang and asked for a refund, they said the manager had to authorize and he was off for a week! It turned up a couple of days later. Not impressed and wouldn't order from there again!
The problem is that I have looked online for an alternative supplier and there is no where else that stocks the three products that I want. If you start going to more than one place the P&P starts to add up and then it is costly. I think I will investigate further.